the port doing the transfers is port 000 assigned to the receptionist who handles all the calls. if a call comes in for a particular department she will hit a dss key that rings a group of phones. if the dept is out to lunch it takes too long for it to ring back to her the transferer.need it to ring back sooner so caller can be redirected. right now 90% of the callers will hang up before waiting through 25 rings to get back to the receptionist. group of phones are in a phdn. im not sure if thats where i am going wrong. i have looked through the programming manual over and over.finding only 34,37,*37 relating to timers.