Thanks for your reply, I try that earlier today only with #656 91extension number then redial but it didn't work. I try it with dn #656 extension, redial but it says please hold on while I try that extension. I then did it with #656 1212(example) but all it came up with was a list of peoples last name that match the extension number. Is there any other way to program the extension back to voicemail or create a new extension in place of the old one if that will work out better. Thanks for any help you can give me on this.