What is an "in skin" replacement? Keep the box and replace the internals? I'm not a telephone installer, but competent with computer hardware and software. Would I be able to such a replacement?

I've started to look at mroe advanced voicemail alternatives. I've been looking at Unified Messaging, and CTI solutions. We run a helpdesk for our products, and we use an internally designed call tracking system. We would benefit from a solution that could automatically match voicemails with the customer that left the message based on callerID name and/or number. Any suggestions?

Thanks for your help. I may still opt to repair the Stratagy Flash. If I go with a more advanced solution, I will need a temporary solution until we make a decision.

Regards,
Mark