Also, this is a dumb question I'm sure, but when these lines go dead, by the time Qwest calls back and/or sends someone out, the problem how cleared-up. How can I test the lines coming in when this occurs. I know nothing about voice, but it looks like a the incoming lines go through a 25-pair demarc box, then to a series of 2 66 blocks. Do I test at the 25 pair demarc?
Sorry for my novice-ness.
