Thanks Voyager. I have considered that. The main reason I want the DND to work is because we have a receptionist that answers the phones and she can see if they have their DND on.

Of course there's also the fact that if my people don't have a light that tells them the phone is on DND, they won't remember [Linked Image from sundance-communications.com].

I don't like messing with the Integration for the same reason you mentioned, but the manual did say to do just what he said <sigh>. I just wish it explained how the integration worked/what those letters mean/do so I felt like I had some idea of what I was doing. I know what the lowercase letters stand for - but I don't understand how the matching works (how does it know "brrr" from "brrrr").

I greatly, very much, appreciate the advise