If I'm going to use a call forwarding button I like to do a flex button for call forward instead of a one touch. One touch buttons can easily be copied to other phones, while the flex button "forward to" number needs to be programmed individually on each phone. I like the flex button because it acts like on/off - you use 1 button instead of two and the light goes on/off.

However, it won't work for me in this situation.

Several of my people don't have phones in the office. They only have voicemail extensions. This is one of those cases.

I know you can use the menu in the VM to transfer to a cell phone - but to do that I do the same thing. In the VM extensions's "groups" I set one of the menu items to be another extension. This other extension is set with an extension of 9(cell number)H. EX:

ext. 532
Group options: 1: 632
ext. 632 is set to extension 9(cell)H.

Anyway, this is how I have the VM setup to autoforward to a cell phone. And Verizon said it's doing it wrong. I was wondering if anyone knows what I may be doing wrong.



[This message has been edited by pmc (edited April 18, 2005).]