In our attempt to more fuuly utilize the phone system and VM, we've starting setting the voicemail for some users to fwd straint to their cell. These users don't even need the VM on the system, they just need an extension. When then caller hits that extension the system forwards directly to the cell. I have this for 4 or 5 users.

I have a CTX 670 with a Strategy DK VM system.

The way I have been doing it is to just put the cell phone number in the extension field preceeded by a 9 proceeded by an H. Extension: 9<cell phone>H. This has worked for most people. However, one person who uses verizon had his cell phone start getting a busy signal. Verizon said the forwarding code on our system is messed up.

Our incoming/outgoing line is a PRI line. Any advise?