Just thought I'd do a quick update on the situation.

The company I work for just moved to a new building and the CTX was moved along with it. Nothing was replaced, nothing was changed in the programming. The only difference between here and the old place is the wiring for the phones.

Since the move, there has been no issues with dropped calls.

The issue had to have been related to this as all the logs were sent to Toshiba and came up normal.

Thanks to those who replied to this thread, you have been helpfull to me.