Hey Phone-Tech Wizards,

I'm trying to connect to our Strata CIX equipment to add a couple users to the Pick-up pool but can't connect. I can login to the Strata software, I can see our Strata CIX/CTX Network folder and CIX/CTX Strata CIX host there but the name is ghosted. When I try to connect just the same I get a "Fail to connect to CA xxx.xxx.xxx.xxx"(The IP of the device). "No Response from device."

The Open SQL server service is running in the system tray and when opened reports that it is "Running" but I can't connect. I refreshed & stopped & restarted the services, still doesn't work.

Please help. Our Phone providers are overwhelmed and our primary tech took vacation to Vegas.

I'm an IT Mgr. not a phone Tech who's also required to admin the phone system. Urrg!