Just had a quick question about something I’ve never been able to properly figure out on my own so far. I’ve got a customer with a CIX40, very small operation, 2 phone lines and 6 phone extensions. During the day they are going to be answering their calls live as they come in, and at night will switch to auto attendant. But during the day if they don’t get to the phone, they want the system to forward the caller to a mailbox.

They want to have line appearances on all the phones, since they only have two lines, and I know that prevents forwarding to one specific mailbox when line appearances are there.

What I am wondering is if there is any fairly simple way around this so that they can go ahead and get rid of their telco-provided voicemail they are paying for, and just be able to use a VM box to take messages for missed calls.