RRino,

Thanks for the info; I was going to use a hunt group thinking this would be easier to set up since I only have about 4 pages of the E-manager manual.
Would this call group be referred to as something else like Pick-up group?
To further my explanation of the issue, The customer calls into our system and is directed to dial ext 100 for customer service, IF user 100 is on the phone or away from the desk I would like the system to search for the next available customer service agent ( Ext 101, 102 and so on), until the call is answered or transferred back to ext 100 VM,
Would that be a call group or a hunt group setting?

Thanks
Mike