I have a customer that has a CIX 40 with the GVPH installed. He also has a voice mail record button on his phone, and the mailbox selection is set to automatic. What has happened in the last few days is that whenever he tries to record a conversation with the voice mail record button, it lights up momentarily, then blinks several times, and goes out. When he hangs up from the call, there is no MWL. The timer for recorded messages in his mailbox is set to 999 seconds. This setup has worked for more than 2 years up until a few days ago. Any ideas?

Oh, one other thing: I set up a Voice Mail record button on another phone in the same system, and it does exactly the same thing. So that, to me, indicates maybe the problem is in the voice mail rather than the 40 itself.

Phil

SCCE, TTA, CTP