No, Tom - it has been entirely wiped clean of messages. What tech support told me was: Put the mailbox selection to manual and try it. I did, and it worked. Then I decided to put it back to automatic, and tried it - it still worked! So in our conversation, tech support said that answer supervision had to be set in order for it to: work as it should, and go to the correct mailbox. All that means is that the called party must answer before the calling party begins the recording process, even though the customer said that it had worked before by pressing the VM Record button immediately after dialing the number. I told the customer that the recommended method is to wait for the called party to answer before pushing the VM Record button, and he seemed to be satisfied with that. I also told him that if it ever failed to record again, call me, and I would come over to reset the auto/manual mailbox selection, or do it remotely.

Phil

SCCE, TTA, CTP