Access Tech. Unfortunately I am not familiar with "point release". Do you mean the eManager software(We have version V5.20A06f)? Or is this the actual software on the processor (I looked under program 901 and it states AR5.20 MT052.00)? This may make sense that we do not have the newest version of some software because I asked the vendor tech if we need to update any settings, etc. after the export from old processor and import to new processor and he said "eh, we can do it as needed".

phonemeister, the station states Model DKT3020-SD and right under that it states V.1. Is this the version 1 you are referring to? Hopefully we do not have to spend the money to replace the phone just to fix this issue.