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Joined: Nov 2009
Posts: 34
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OP
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Joined: Nov 2009
Posts: 34 |
As an update, we have not switched the phone but have obtained additional intel. The problem has occurred more often and seems to happen generally between 11am to 1pm. It lasted for an entire day at one point. They said calls could not go in or out. When I tested during an outage, I got slow busy inbound and the customer reported fast busy inbound. I'm currently suspicious of the T-1 although the carrier reports no errors.
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