I have a customer that has an STS that was installed about a year and a half ago. They have been having all kinds of problems with the system so after being on the phone with tech support I was sent out an upgrade for the system. The system also has the inskin vm. I can log into the voicemail and do programming changes just fine. Before I can do the upgrade I need to download all of there programming. The problem is I get to the prompt to enter my password and the only key that works on my keyboard is enter which leads me back to enter password. I have had all my cables checked, I have had my laptop checked. I have been on the phone with vodavi tech support for hours trying everything. Tech support told me I should default system and then see if I could log in. I decided to go to another customer with the same system and the same thing happened. If I am correct it's the same set up in the hyperterminal to log into the voicemail as it is to the phone system . PLEASE HELP