I figured that, I was just wondering because I saw the msg light. The customer does not want to upgrade at this time because soon they are going to be building a new site. They do not want to install a new system at the old site and move it to the new site(not sure why not). What happened was they were hit by lightning and called us to come out and look at it. Their old vendor said they had to get a whole new system. I said that we had a cabinet in our stock, and the customer wanted that because it was way less than a new system. Anyway the customer told me that the old vendor said voicemail was out of the question and I am not at any way good enough with Vodavi systems yet to have told them yes or no without asking first. Thanks for all of the replies