I am having an issue where the adtran into my vodavi starplus with digital voice mail blue box is not answering calls.
We have the t1 setup from the adtran and it lights up green on the board but no calls come in it just rings on the callers end as if no one is here, not even voice mail or auto attendant picks up.
Now cincy bell says that channel one is not releasing on my phone switch and I have worked a ton with these evolve folks to the point where i believe they have went through all the hoops to make sure it is not their system it is in my phone system. any ideas? How do i check the timing to see if the phone system is setup to receive the timing from the adtran?
Not sure if this has anything to do with the voicemail system at all but it will not answer and unplugging the ethernet cable coming from my adtran to the phow switch will resync it and calls come in immediatly. During this time calls can be made out as well.