I have a situation where the customer would like to have a mailbox do a blind transfer to a seven-digit outside number instead of a three-digit extension. We have put the phone number in the "dial" box for the mailbox. All that happens is that the caller hears "please hold while I transfer you to....", then hears four DTMF digits. After a few seconds, it hangs up on the caller.

What they are seeking is a single-digit menu option to transfer the caller to another office via their seven-digit phone number.

I suppose that we can off-net forward an unused SLT extension to accomplish this, but we really don't have one to spare. Can anyone think of another way to accomplish this?

Ed Vaughn, MBSWWYPBX