web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
I have a situation where the customer would like to have a mailbox do a blind transfer to a seven-digit outside number instead of a three-digit extension. We have put the phone number in the "dial" box for the mailbox. All that happens is that the caller hears "please hold while I transfer you to....", then hears four DTMF digits. After a few seconds, it hangs up on the caller.

What they are seeking is a single-digit menu option to transfer the caller to another office via their seven-digit phone number.

I suppose that we can off-net forward an unused SLT extension to accomplish this, but we really don't have one to spare. Can anyone think of another way to accomplish this?


Ed Vaughn, MBSWWYPBX
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Oct 2004
Posts: 1,491
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
Are the centrex or custo pack lines?

If so i have some info i can pass on to you on how to write some command files that I use on quite a few site that we do exactly what you are doing.

We write the Command file and then set the digit for that option on the menu to go to another menu which has the time-out as the command file. We usually record something in the menu instruction saying "you may experience a brief moment of silence during this transfer"

IF this might help let me know.

Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
Cfiles are great because we can transfer live calls to cell phones. I assume you are programming a dispatch? The old AVP used to require the extension length to be set to 10 digits but the dispatch command file just uses whichever transfer code you require. I prefer CO Flash if the customer has telco transfer on pots lines to avoid the added 6db drop from trunk tandeming. PRI doesn't have that drop.
That's all I've got for now. Its the end of the day and my wife wants me home pronto!


- Dave S. -

You can never appease your ideologue opponents.

Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
I might ad that we often use a mailbox that forwards to the menu with the proper command file. However, we program the CF to use the number from the mailbox notification field. This permits us to change the "notification" number at will without having to create a new CF every time.


- Dave S. -

You can never appease your ideologue opponents.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Its better to AA transfer calls to a virtual number that is off net forwarded if you have the right software. If you don't have FP2 then you would need an unused slt port.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
That is what I'm going to tell him, Derrick. He is using a SPD1428, so he'll just have to steal a voice mail port to off-net forward these calls. I'm just providing tech support to this guy, so I'm not going to even mess with command files, etc.


Ed Vaughn, MBSWWYPBX
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
Sheesh. Here I thought I was finally going to get a chance to help Ed! A 1428? Oh my! You could also forward to an extension that is off-net forwarded to a speed dial number but that is probably what you meant when you said "steal a VM port".


- Dave S. -

You can never appease your ideologue opponents.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Dave, that is exactly what I meant. Off net forward an SLT port to a speed bin and be done with it. Anything more than that would be way too complex for the guy I'm trying to help out.


Ed Vaughn, MBSWWYPBX

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Toner, justbill), 117 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5