Quote
Originally posted by Tim Hummer:
How does that keep the caller in the queue? Wouldn't that just disconnect the caller?
If your voice mail ports are programmed for ran then after the message plays the caller is put back in cue. If you don't set the timeout for hangup then the caller is transfered back to end of the UCD line, and that is not good

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"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

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