I have 4 actual CO lines ringing to a 3 station UCD group. The other lines are OPX's from a PBX. The OPX lines are ringing on the UCD group phones as well as several other phones that are not part of the UCD group. All I want is the 4 CO lines to be answered by the UCD or go into queue if all receptionists are busy. The caller should also have the option while in queue to dial a 1 for more options. My time control has been cut to 3 rules: 1: lunch break (get menu with message to call later), 2: normal office hours (UCD), 3: after hours (menu message to call later or option to leave message). This all seems pretty standard to me, but I just cannot get it to work.
