I have a customer who has an XTS-600. They are requesting that we block calls to 411 and 1-XXX-555-1212 information numbers due to the excessive cost. We are currently using three COSs as the system is currently configured.

COS1 is obviously unrestricted.

COS2 only allows local and toll-free calls. Any calls that begin with a 1 other than toll-free area codes are blocked.

COS3 prohibits all calls except 911.

They still want the attendants to be able to dial these information calls when justified. My thoughts are to leave the attendants as COS1 with no restrictions, but I'd need to shift all of the other COS1 stations to what would be a fourth COS that doesn't exist. This is because the COS1 stations need to be unrestricted for everything except the information calls.

Any ideas?


Ed Vaughn, MBSWWYPBX