When trying to retrieve my VM from an outside number, hitting # at the autoattendent, has me dial the mailbox but all I can do is leave a message. It won't let me logon or give me a password prompt. I've checked my windba settings and I can't see what I might have set wrong. Unless this needs to set in the ksu? I'm thinking only VM controls this? STS (not E) HD based VM. Thanks! --Randy