industry-standard terminology

It's tough enough when a customer places a service order to add 3 new lines when they really want 3 new phones. This happened to me again just yesterday.

But Bell had Touch-Tone so everyone else had to use DTMF. Was that was the start of this mayhem? Do CLECs think every term is copyrighted? I'm trying to give these knuckleheads the benefit of the doubt but I suspect the real problem is that they really don't know the industry terms to begin with.

- Dave S. -

You can never appease your ideologue opponents.