Hello to all:
I have a customer (a used car dealer of course) that has a Protoge' we have been maintaining for them for a few years now. Mostly what has been happening is that station ports are failing, so we just move the phones to new ports. Problem is that we have never actually offered (or been able to) program the system for them.

By the way, it's an MTX KSU with software version R72.6F4.F37 and the KSU chassis also has "K72UF4.F37" on the label. We have tried function 69 + F2 + unplug at the affected stations, but that had no effect.

In the most recent instance, about half of their ten stations have lost their button programming and since we can't program it and have run out of vacant ports to use, we are at a point where we are telling them that they need to consider a new system.

It's not likely that they will be willing to spend the money so I was hoping for an easy out to help them. Are the horror stories true with this system with regard to programming (laptop) software compatibility, etc? If we get reasonable support from one of you who know the system better, can we try programming through phones or HyperTerminal instead?

We are trying to save the customer any more hassle and since there's not much more we can do right now, all we can do is come in with a sales pitch for a new system. Sure, we would love to sell them one, but they are too cheap to spend any money and if they do, they will shop to kingdom come with no loyalty to us whatsoever. It would be nice to keep the customer and (eventually) sell them a new system, so any ideas you all may have would be helpful. Thanks!

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Ed
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How come there's always enough time to go back and fix it a second time?

[This message has been edited by ev607797 (edited May 19, 2005).]

Ed Vaughn, MBSWWYPBX