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Joined: Jul 2009
Posts: 3
Member
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OP
Member
Joined: Jul 2009
Posts: 3 |
Thanks for your help.
When I call into AT&T "Terminal hunt" is the term they've been using when we talk about what we have set up. That's why I repeated it here.
I'm still confused though. Is there anyway I can achieve the following? Ideally, this is how I want the lines to work:
1. Outgoing calls made on all three lines will show up as coming from 1321. (This is currently working.) (As a reminder, we only have the 1321 number now. Lines 2 and 3 do not have their own dedicated phone number.)
2. Line 1 (1321) has priority. Calls will always start to ring on this line if it's open.
3. Line 2 has second priority. Calls will only ring here if Line 1 is busy.
4. Line 3 has third priority. Calls will only ring here if both Line 1 and Line 2 are busy.
Items 2-4 are not currently working this way.
So, is there some way to accomplish what I'm seeking? If so, what do I tell AT&T that I need? When I've spoken with them, they don't seem to understand.
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