MY REPLIES IN CAPS:

4-56 this needs to be set to yes for all phone ports that you'll need smdr on (i'm guessing every port to catch the 911 dialer?!)

YES. I CYCLED THRU ALL PORTS (01 - C0), ALL OF THEM ARE SET TO "PRT OUT YS".

1-8-35 baud rate.is your computer set to the same baud?! data bits? stop bits? parity? baud=38.4kbps 8 data bits, no parity, 1 stop bit

YES, PROCOMM+ IS SET TO 38.4Kbps.

and are you in the right com port on the phone system?! should be on com2 (middle one i think)
I THINK I'M CONNECTED TO THE CORRECT COM2. CAUSE IF I TAKE THE SERIAL CABLE OFF, I GET "PRINTER TROUBLE" AND BEEPING ON MY PHONE UNTIL I PUT IT BACK. SINCE WE HAVE 2 BOXES, IF I CONNECT IT TO THE OTHER BOX'S COM2, PROCOMM+ SAYS I'M OFFLINE AND THE "PRINTER TROUBLE" AND BEEPING DOESN'T STOP UNTIL I PUT THE CABLE BACK TO THE OTHER BOX'S COM2 PORT.