Ol' P** has saved my bacon many many times. In case it comes up, he's Australian (don't even think about calling him a Kiwi). S***** (the guy with the Scots accent) has bailed me out quite often, as well.

One day I had called in on a problem after hours -- I think it was a CCIS problem, and we were doing a weekend cutover -- and one of the guys is just rattling off commands and tests, and I assumed that he's reading it from a manual or cheat-sheet. Gets to the last step, and he says, "Yeah, I don't remember if that setting should be a one or a two. I'm out on the lake fishing, and I don't have my manuals. You'll have to look it up."

I was impressed.

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