regardless of what NEC system you have (elite, IPK, IPKII, IPS2000, or IMX2400), the transfer process should be the same:

-while the call is in process press [transfer]
-dial the ext. number and announce the call
-hang up

-you can get the call back if they don't want it by pressing the line key on your phone the call is on instead of hanging up.

When you press [transfer] the call is automatically put on hold (flashing green button on your phone). There's NO reason to use the [hold] key when transferring a call.

If the ext. you're transferring to has lifted their handset to speak with you, tell them not to put it back in the cradle. This will disconnect the call. The call will automatically connect to the handset if it is up.

D