Good Morning everyone. To begin with I know nothing about NEC equipment - I am a Samsung dealer.

Here's my situation - I have a friend who has an NEC Elite IPK, his installing interconnect has closed their doors. He has a telephone (DTerm 80 - DTH-16D-2(BK))that stopped working on Sunday. All the display states is "Initalizing", I have moved that phone to a different port - same thing. I have also taken a different phone & tested the original port and everything came up find so I believe the phone is bad. Am, I correct with that assumption? If so how do I get it repaired, it has a date code of March 2006 so I would assume it's still under warranty.

Thanks -Tom-