Inside the KSU of the elite48 (under the beige plastic cover) are circuit board slots 3-7. Typically the voicemail card is mounted in slot 7 and had a yellow or orange tag attached to it.

On this board, just under the white tab at the top of the card is a very small black up/down slider switch. To reset your VM card, push this switch down and wait about a minute or so. Then pull up on the white plastic tab to pull the card out of the slot towards you about an inch or so. This will remove any power to the card and give you a clean startup.

With your thumbs at the top and bottom of the card, push the card back into place firmly, so it snaps back in. Then slide the small black switch back up. The HDD light towards the bottom of the card should flicker off and on to show drive activity. After anywhere from 1 to 5 minutes the voicemail system should be booted back up and be online. Try a call in and check to see if your softkeys are functional.

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