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Joined: Nov 2007
Posts: 369
Member
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OP
Member
Joined: Nov 2007
Posts: 369 |
I inherited a customer this past week who has the NEC Pro II with ACE. They lost power and I had to replace the the CPU battery and reprogram from scratch. I cannot seem to get the ACD to work.
There is a MIF card installed, my programming is as follows:
1-8-25: Agent01,GP1,Sta122 1-12-00 Group01 Pilot = 220 4-12 Line key 9 = LOG 7-3-03 MIF ACD=1 I also have programmed one CAR assignement as 220
When I activate the LOG On key, and place a call to 220, it does not ring the phone.
Any suggestions?
Additionally,they have been using the ElectraStat-ACD/MIS software on a computer. I cannot find any reference as to how to make it start collecting data.
"I didn't do it, and I won't do it again"
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