I have tried it with a station call to the ACD pilot, that doesn't work. I DIT'd a trunk to the ACD pilot, that didn't work.

I deleted the CAR assignment for the ACD pilot extension, and tried a trunk call, .... didn't work. When I dial the number which is pointed to the ACD pilot #, I hear ringing.... but the logged on agent's phone does not ring.

I have verified that the station (agent) within the group is LOGGED ON....... still doesn't work.

I have also tried assigning the MIF card as UCD in 7-03 and follow the same programming for UCD group and agents.... still no good.


"I didn't do it, and I won't do it again"