Ok, it seems as if the problems with the unit not saving programming between reboots has a simple fix. Ensuring I disconnect my PCPro session before rebooting the unit seems to do it.

As for firmware and PCPro. Am I right in saying that NEC NTAC is the only place to download everything? I'm not entirely sure if I'm using exactly the correct release of PCPro and I wouldn't be comfortable flashing the unit unless I was sure I've got the correct firmware. Mine's a European unit so I'd imagine there might be specific European firmware images for example.

Is there anyone out there who perhaps works for a reseller who'd be willing to provide me with the appropriate downloads? I'd be happy to pay a small fee for your trouble. NEC did say to me that I'd have to contact a reseller to obtain anything. Problem is, we fell out with our previous reseller due to their poor service.