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Joined: Nov 2009
Posts: 22
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Joined: Nov 2009
Posts: 22 |
You can tell engineers make these interfaces ... HORRIBLE!
Anyhow ...can anyone suggest how to set up holiday schedule for holidays that do not occur on the same date each year (Thanksgiving, etc.)?
My confusion is the Schedule Pattern in 12-04. I want to make sure that the Schedule Pattern refers to the Operation Mode 12-02 (in my case 2 is the schedule pattern for CLOSED) ... but Im needing the Alternate greeting to apply..
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Joined: Apr 2005
Posts: 2,529 Likes: 4
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Joined: Apr 2005
Posts: 2,529 Likes: 4 |
We get old too soon, smart too late
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Joined: Nov 2009
Posts: 22
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Joined: Nov 2009
Posts: 22 |
Just the basic ... In Mail.
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Joined: Apr 2005
Posts: 2,529 Likes: 4
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Joined: Apr 2005
Posts: 2,529 Likes: 4 |
Schedule patterns have nothing to do with greetings. Its purpose is routing calls.
In-mail uses a over ride mailbox for off hour greetings
We get old too soon, smart too late
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
If you're looking to change your message that is answering calls, you need to look at programs 47-11 and 47-12.
This is so much easier in the UM8000 / Elitemail LX.
I hate the Inmail interface. Most of it doesn't make any sense.
D
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Joined: Jul 2005
Posts: 1,336
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Joined: Jul 2005
Posts: 1,336 |
Down here we never use the In-mail scheduling mailbox but route the calls via virtuals to GP mailboxes and use the system nite service modes to take care of this issue.. Way easier than trying to sort out the other way.
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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