Hi Paulw, the voicemail is an older one so I swapped it out with an FMS and I had the same issue. So I put the original back in. It started a couple of weeks ago. The strangest thing, I can call with my AT&T cell phone and it works every time. From a land line good. From T1 calling out and back in also good. It seems to be there Sprint phones. Sprint has given 4 different reasons and so far there is no change. I used there Sprint phone to access another NEC system VM, close to what they have and it works great. Also the customer reported that if they are trans. to the mailbox they can log into there mailbox just fine.(?)

It's got to be Sprint's routing! I'm asking for a supervisor to help with this.

Thank you for your kind reply, and letting me vent.

Ron