When you open the voicemail viewer it should show you your port activity. Your VM software version is in the upper left corner and the serial number is in the right.

Did you run the Scandbnt with a D after it?

When you run scandbnt, I would stop the voicemail services and then run SCANDBNT from a command line. c:\vm\scandbnt

It will scroll through the mailboxes. Look for any 9999 mailboxes. These are corrupted mailboxes. I would then run c:\vm\scandbnt D.

This will delete the corrupted mailboxes.

I also suggest you get diskeeper 7.0 and install it on the system. Then do a "set it and forget it" with it to run defrag every night continuously for several hours during the night.

I would also set the voicemail to shut down and run NTREBOOT every night.Use the AT command to program the shut down. KeyVoice has all the programs needed to do this in the VM directory. The are all Batch files or you can right your own batch file.

I have found these two items help keep the voicemails running smooth.