fst100, please go back and fill out your profile a little more completely. Thanks!

Do a search for DEMO Mode in this (Voicemail) forum, and in the Comdial forum. You need to get that resolved before doing anything.

Next, if this hasn't worked for 2 years, and needs to be integrated to the phone system so it's usable, you need to call in an experienced and certified Comdial/Key Voice tech, who, unlike the I.T. guy, knows how to make these two very-capable systems suit your needs.

Justin