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Joined: Feb 2010
Posts: 2
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OP
Member
Joined: Feb 2010
Posts: 2 |
I have a older version of ActiveVoice (7.48) running on OS2. It's connected to a Merlin Magix switch. I inherited this system and know very little about it.
We have a 4 port VM card installed in the Active Voice box and have extensions 7176-7179 forwarded to it.
We recently discovered that our automated attendant is not working. Calls forwarded to voicemail go directly to our general mailbox (xt 1000) instead of the AA opening box.
If I change the station numbers setting on page 1 of the Easymade Application Menu from 7176-7179 to xt 1000 the automated attendant works but the option to leave a message does not.
Our desire is to have calls not picked up within 5 rings to go to the AA, if no selection is made then the call would go to a voicemail box.
I hope this is enough detail.
Any idea as to what could be wrong? I really appreacite any help you can offer!!!!
Thanks!
Tim
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