Yeah they've put in a service call to xerox to go into "service mode" and change the baud rate. I do believe it failed as well.

My boss isnt just stubborn - he's BEYOND stubborn. Thinks since we have an ATA in place everything should work fine. He's dense as all holy ****. He's a sales guy and owns the company so everything he's ever read sounds like gospel when he talks to you.. I try to explain but he just tells me I'm wrong so I just forget about it.

rcsinfo: We're the VOIP provider. We basically have an MPLS T1 to the customer site and then SIP register the ATA back to our broadsoft platform.

We've forced uncompressed codec back on the broadsoft platform - ATA is set T38 YES and preferred codec is g711u with supression/cancellation off and modem pass-through set to NSE (it has re-invite as an option but not finding relevant info on WHAT this does) we've also turned off CW/3rd party and all that jazz.

I'm confident it's the machine.

Mike A.
CCNA/CCNA Voice/ATSA-IN