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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Simply put then....
a) change the machine, or
b) change the service
Let them decide.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Nov 2011
Posts: 14
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Definitely agreed. How do you push back on bosses who insist it should work? I mean I'm all for telling it like it is but I aint losing my job over it
Mike A.
CCNA/CCNA Voice/ATSA-IN
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Joined: May 2002
Posts: 17,742 Likes: 34
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Joined: May 2002
Posts: 17,742 Likes: 34 |
Other VOIP services recommend lowering of speed and reducing the quality.
Data of any kind doesn't like IP. Your old fax works so that tells me you need to lower all standards on the new one. Your boss can be stuborn all he wants, but this is a known problem with IP services. Most people I've delt with that had IP service for voice kept a POTS line for their fax.
Retired phone dude
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Joined: Mar 2008
Posts: 54
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Does your VOIP provider support T.38? If so make sure that the SPA2102 is setup for T.38 as well.
Who is the VOIP provider that you are using?
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Joined: Nov 2011
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Yeah they've put in a service call to xerox to go into "service mode" and change the baud rate. I do believe it failed as well.
My boss isnt just stubborn - he's BEYOND stubborn. Thinks since we have an ATA in place everything should work fine. He's dense as all holy ****. He's a sales guy and owns the company so everything he's ever read sounds like gospel when he talks to you.. I try to explain but he just tells me I'm wrong so I just forget about it.
rcsinfo: We're the VOIP provider. We basically have an MPLS T1 to the customer site and then SIP register the ATA back to our broadsoft platform.
We've forced uncompressed codec back on the broadsoft platform - ATA is set T38 YES and preferred codec is g711u with supression/cancellation off and modem pass-through set to NSE (it has re-invite as an option but not finding relevant info on WHAT this does) we've also turned off CW/3rd party and all that jazz.
I'm confident it's the machine.
Mike A.
CCNA/CCNA Voice/ATSA-IN
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Joined: Nov 2011
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and just add when I say BEYOND boy do I mean BEYOND... he's one of those guys that is like "well there has to be a way..." for everything. Very optimistic.
I'm not much of a ATA kinda guy - my area of expertise is T1, IP routing all that good stuff and packet analysis. I have no idea why I'm out working on this crap anyway
Mike A.
CCNA/CCNA Voice/ATSA-IN
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Joined: Apr 2007
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I think you solved your own problem. We then took an older Xerox portable fax machine and plugged it into B’s house wiring at the wall-jack. Works fine both ways no issues.
It appears to just be this Xerox Qube for whatever reason – so they called Xerox support on it and they’ve adjusted baud etc etc but it is still failing.
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Joined: Nov 2011
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I'm not, but the boss is. I've actually gave this over to another tech. I just told the boss that I cant fix it because it's not our problem and well we'll see how the other tech handles it.
Mike A.
CCNA/CCNA Voice/ATSA-IN
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
One would think it would be simple. "Boss, the old fax machine works. The new one doesn't".
I see the problem is your boss, He is the provider and doesn't want to tell your customer that their Xerox machine won't work on his service. I suspect this is also a new customer rather than an existing customer getting a new fax machine?
Trying to be as kind as I can, I think he's hoping that if it can't be made to work, the customer will at least recognize that he tried and therefor not dump him.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
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My boss isnt just stubborn - he's BEYOND stubborn. Thinks since we have an ATA in place everything should work fine. He's dense as all holy ****. He's a sales guy and owns the company so everything he's ever read sounds like gospel when he talks to you.. I try to explain but he just tells me I'm wrong so I just forget about it... We're the VOIP provider. Ahhh Ha! It figures! So now we have the reason we all have so much trouble with this crap. Tell your boss that there are about 100 techs reading this that will be coming by to adjust his attitude! -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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