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Joined: May 2004
Posts: 108
Member
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OP
Member
Joined: May 2004
Posts: 108 |
I just have a question about customers that call for quotes (part numbers, prices, etc.) on equipment and then shop you on the internet. I have customers that buy phones online and then call us to install and program them. Do we just have to just take the labor on these jobs now? Do we raise our rates to compensate for not selling the equipment? Just a few questions. I would appreciate some suggestions and how everyone else is dealing with the internet and losing margins.
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