Other places tend to "give away the farm" far too easily. Here, we try to be cautious as to what information is given to whom. You can always find cases where that isn't followed. Most the time, though, we try to keep it this way, in order to protect the investments of those who might be involved (dealers, customers, etc.) There are those out there who would like to use forums such as this one to gain unauthorized access to systems. We try our best to weed out those who have ill intentions.

I'm happy to hear you were able to get the help you needed. Sometimes offline is more efficient. At least you were able to come here and get someone to help you offline. Glad to hear it!