I am pretty new to this system and I am feeling my way around. I took a system and did a cold restart on it. I started with a blank database. After adding a UCD group and setting this up for my CO lines all is working. I did some other basic changes. When I call someone hit on/off, then 9, then the number and they answer I then put them on hold. When I do this I am automatically placed back on ICM. In the past with other systems that other techs have installed when you hit hold it will put the line on hold and then turn your phone off. TO get rid of the ICM tone I have to hit on/off to get rid of the annoying noise. Please any suggestions are probably relative as I am trying to get this working.
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