Z-
Thanks for the reply. I have told the customer it's not going to be cheap. And I plan on the AA to give warning before going to a menu. I also advised the customer to get legal advice from a real lawyer not just from me. I know of analog recording equip. that just half-taps on to the copper. This being a PRI T1, I am not familiar with equip. that can be place if front of the pbx as a monitor only and allow normal call progress on the pbx. I have found some products that look like they may do it. I just need a little more research. Many things look good in print but fade when exposed to reality!