Hi I am a retired Verizon CO tech. I need help purchasing a butt set and the proper clips to order. I have never worked outside the switch or the NOC. I have used butt sets years ago when I was on the Frame and all I know is alligator clips. What on earth is a bed of nails?

I am a volunteer at my Church and I do take care of the telephone sets and the computers. I have had so much trouble with inexperienced Verizon Techs. I need to be able to go to the NID and move wires occasionally. I have to be able to say to Verizon that the trouble is theirs or know that it is mine. Verizon is pricing themselves out of the market and my Church needs the help. Would you also recommend the proper punch-down tool. I left the Frame for switching in 1976 and all I am really familiar with is solder and wire-wrap.
Thanx a bunch.