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Joined: Oct 2007
Posts: 75
Member
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OP
Member
Joined: Oct 2007
Posts: 75 |
Hey guys, I have an FXII with PRI trunking, and around a (100) 8324 sets hooked up in a light call center/help desk environment. This site is considering migrating to more work from home stations which they are handling today through CFOS to cell phones call routing. This is becoming cumbersome and is more of a bandaid fix as the volume of calls are picking up. What would it take to move this system to a VOIP set up and what could I gain feature wise to make this a viable solution.
I have limited knowledge on VOIP. Read up on the MP5000 and know enough to be dangerous, but wanted to check with the experts for an opinion.
Thanks for any feed back you may have.
TechSERV
TechSERV
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