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Joined: Aug 2002
Posts: 1,070 Likes: 1
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OP
Member
Joined: Aug 2002
Posts: 1,070 Likes: 1 |
how do you handle cutovers to new phone systems that are different than the old system. For example, moving from a 2 digit extension system to a 3 digit extension system. What do you say in the autoattendant to get callers familiar?
I removed a panasonic (2 digit extension) and installed a Norstar (3 digit extension). despite training sessions there has been ongoing confusion.
Looking for some advice suggestions or past experiences.
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