Yes that was my first try at clearing the trouble. It had been set up on a T-1 card with an attempt to get delivered number across by another tech and never worked. I turned off all cid/ani features and returned trunks to normal. Trouble seemed to clear with calls being delivered on the second ring but apparently was not cleared. Another tech has performed a soft reset since and still have the red light on trunks first ring. Thanks for the post! Will have more info tomorrow...